The Incumbent is responsible for supporting audio, visual, multi-media technology, video conferencing and client hardware and software environments Including Crestron, Apple, Cisco, Sony, Windows and other streaming and video conferencing technology. The position is responsible for creating, supporting and operating live production events, both in-house and externally. The position is also responsible for maintaining expertise on new, Innovative, and emerging industry technologies, solutions, and best practices for Improving the design and delivery of A/V and Client Technology services and equipment.
In addition, the incumbent In this position Is responsible for providing accurate and efficient support for Windows, Apple and Android environments and VoIP phones, including but not limited to, maintenance, Installation, configuration, troubleshooting, and Integration of 3rd party and In-house applications. Identify, research, and resolve computer-related, mobile device, printer/MFP and telephony problems for all Starz offices and remote employees. Respond to telephone calls, e-mail, and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution.
Understand and troubleshoot Issues for various conference room technologies, monitors, video conferencing end-points, unified communications clients, televisions and audio conferencing processes
Possess ability to operate video switchers, audio boards, cameras, microphones and understand how all components work together. Manage media flies to be used in meetings, presentations and events
Collaborate with participants involved with events including executives, facilities and external partners
Diagnose Apple, Android, Telephony, A/V and video conference hardware and software problems by asking accurate, concise, questions in a professional and timely manner
Understand business concerns and technology needs, and Identify unique opportunities and develop Independent solutions for client and company needs
Stay up-to-date on A/V and IT technology and how it can positively affect the Starz Client Environment. Participate in training sessions, webinars and research new technology and trends
Excellent customer service, time management, interpersonal, organizational and communication skills, and also need the ability to work in a fast-paced changing environment
Respond to incoming requests (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately Identify, diagnose, prioritize, jog, and dispatch or resolve the service requests within established SLA standards
Enter and report technical problems, causes and solutions within the call Jogging software
Create and maintain documentation for all standard Technical Support policies, procedures, and practices
Understand and troubleshoot issues for various network technologies including cabling topologies, gateways, bridges, routers, switches and interconnecting LAN/WAN communication protocols
Support all Starz key Identified projects including but not limited to rollouts and upgrades. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks
Participate in the On-Call rotation. Duties include being available 24×7 to respond to emails and phone calls during on call period
Essential Duties and Responsibilities:
Bachelor’s degree with an emphasis in Audio Visual, Technical Communications, Computer Science, Computer Information Systems, or similar discipline
CTS Certification preferred
Minimum three years technical experience in an audio/visual environment
Minimum three years in live production practices either in a studio or mobile environment
Hardware and software problem solving, problem solving and use of Windows, Mac and Android operating system and Microsoft Office applications. Understanding of IT networking principles
Demonstrated experience effectively collaborating with other functions (e.g. executives, facilities, public relations, creative services and external partners)
Experience with Broadcast or Media is preferred
Ability to continuously stand or walk.
Ability to bend, squat, climb stairs and lift.
Ability to lift up to 50 pounds occasionally.
STARZ (www.starz.com), a Lionsgate company (NYSE: LGF.A, LGF.B), is a leading global media and entertainment company that provides premium subscription video programming on domestic U.S. pay television networks and produces and distributes content for worldwide audiences, including its investment in the STARZ PLAY Arabia OTT service.
STARZ is the ultimate destination for obsessable TV, movies and more. Characters who pull you in and stories that stay with you. From bold Original Series to the best movies, whatever you love, STARZ ignites your passions.
STARZ offers a competitive compensation package and an attractive benefits program to all eligible employees including a variety of healthcare plans, dental and vision insurance, 401k, life/disability insurance. Eligible employees will enjoy paid time off in the form of vacation and company holidays.
STARZ is an Equal Opportunity Employer. This means that all applicants will receive consideration for employment regardless of gender, age, race, national origin, disability, color, religion, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by federal, state or local law. In addition, STARZ will provide reasonable accommodations for qualified individuals with disabilities.