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Position: Event Support Specialist I Job
Company: Mayo Clinic
Location: Rochester MN US

Department: Media Support Services, Event Support

A Life-Changing Career

Responsibilities: Provides operational support to Mayo Clinic multi-media systems and customers, including but not limited to: equipment trouble-shooting; deliveries and setup; basic equipment maintenance; multi-media technology displays; support for on and off campus multi-media events; audio and video systems; audience response system operations, studio and single camera operation that may include patient procedures, floor director support, video conference directing, and basic video network technologies. Provides and manages the planning and coordination for internal and external events in designated areas of responsibility, which may include customer support, videoconferencing, meeting support and production. May provide troubleshooting and help-desk support for Media Support Services customers, master control operations, off-campus multi-media event support, live and post-video production services (e.g. lighting, audio, recording, directing, editing and media duplication for internal and external use; and on-call support for video-on-demand. Participates in the room design and audiovisual equipment purchases by making recommendations. Utilizes and demonstrates proficiency in all types of recording modalities (e.g. tape, hard drive, remote server, and webcast capture stations). May provide training and mentorship to other event support team members as directed by MSS leadership. May assist in other job related responsibilities as determined by workload and manager. This position requires adherence to the Mayo confidentiality policy. The incumbent is required to work extended hours including early mornings, evenings, and weekends. Hours will vary to meet the requirements of the job. The incumbent must be able to travel.

Qualifications: High School Diploma/GED and seven (7)years of professional employment experience in daily operations within a multi-media or audiovisual/videoconference facility.

Additional Qualifications: Associate’s degree in Media, Business Communication or technically related field and five (5) years of professional employment experience in daily operations within a multi-media support facility; Or, a Bachelor’s degree in Media, Business Communications or technically related field and three (3) years of professional employment experience in daily operations within a multi-media support facility preferred.

Demonstrated proficiency with MAC & PC computer platforms, operating sysetms, and Microsoft Office products.

Demonstrated proficiency and ability to learn software and technologies for job tracking, trouble ticket reporting, audience response systems, video network control software, and remote access.

Demonstrated ability to work independently and problem solve complex issues.

License or Certification: A valid driver’s license and satisfactory driving record are required.

Benefit Eligible: No

Exemption Status: Non-exempt

Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $22.35 per hour.

Hours/Pay Period: varies

Schedule Details: This is a supplemental position, hours will vary.

Weekend Schedule: Night and weekend shifts are included.

Recruiter: Kaela Peterson

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 “Best Companies to Work For”.

Site Description: Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Accounting,Business,Finance, Business Professional, Media Services

Job Posting Number: 88960BR


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