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Job Opening: MEDIA TECHNICIAN LEAD


Position: MEDIA TECHNICIAN LEAD
Company: University of Washington
Location: Seattle WA US

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UW Medicine has an outstanding opportunity for a Media Technician Lead.

Working in a team environment under functional supervision of the Supervisor of Collaborative Technologies, the person in this role provides high quality audiovisual conferencing support for UW Medicine at South Lake Union. This research and administration complex houses over ninety laboratories, four seminar rooms, two auditoria, and multiple conference rooms in Seattle’s South Lake Union bio-tech neighborhood.

RESPONSIBILITIES

  • Assists the Supervisor of Collaborative Technologies in administering the digital conferencing infrastructure at South Lake Union (SLU); operates Cisco videoconferencing systems that cross-communicate with conferencing hardware products from competing manufacturers across multiple protocols; also controls/manages endpoints from web GUIs and utilizes MCU and management servers directly.
  • Leads team of Building Services Coordinators on use of VoIP and other audio-visual (AV) equipment and systems for use throughout the multi-building SLU location. This includes assigning work for coverage and support of AV resources and providing training on new systems and hardware.
  • Provides orientation and on-going training to the use of buildings’ computerized digital conferencing systems for new users.
  • Processes reservations for use of videoconferencing infrastructure; records class lectures, seminars and special events.
  • Responds to help calls from users. Provides training and real-time technical support, diagnosing and troubleshooting conferencing production problems, often during live events.
  • Supports the Supervisor of Collaborative Technologies in administering digital archiving servers for web streaming or archival viewing of conference materials. Provides minor post-production manipulation of this digital conferencing content.
  • Operates the digital signage network across the five buildings of the SLU site. Additionally, manipulates documents, images and other computer graphics materials for display. Programs software for the cueing of material to be displayed. Edits the software timeline to remove past-date postings.
  • Inputs reservations into the resource booking software (Resource Scheduler On Demand) for users across the SLU complex; provides customer assistance for navigating the base program.
  • Maintains and repairs, loans out and sets up media equipment in support of conferences and events, including: laptop computers, peripherals, cameras and other digital capture devices. Troubleshoots wi-fi and ethernet login issues.
  • Records audio and edits sound tracks for video programs.
  • Maintains supplies and equipment for the site’s auditoriums and conference rooms.
  • Performs routine housekeeping of auditoriums and conference rooms.
  • Coordinates with other staff cross-departmentally for the delivery, setup, operation and retrieval of media equipment and materials.
  • Maintains equipment inventories.
  • Performs minor electronic equipment repairs.

    Additionally:

  • Supplies relief coverage to Building Services Coordinators.
  • Captures photos and data to create site user ID badges.
  • Assists staff in the use of emerging collaborative technologies: social media, cloud file sharing, online chat, digital image share spaces.
  • Maintains campus directories of staff, faculty, students and labs.
  • Assists in entering facility maintenance orders into the order tracking system (InfoCentre).
  • Supports the Research Operations Manager on projects, as needed.

    Requirements

  • High school graduation and one year of experience as a Media Technician-Senior, as well as six months experience in coordinating a media services operation.
  • Demonstrated computerized video equipment setup and troubleshooting skill.

    Basic word-processing and clerical skills.
  • Excellent customer service skills and must have effective written and oral communication skills.
  • Ability to lift 40lbs.

    Desired

  • Two years college education, with courses in Digital Arts, Communications, or related coursework.
  • Experience in use of multi-line phones.

    The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer.

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