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Job Opening: Software Support Engineer / Jr Developer


Position: Software Support Engineer / Jr Developer
Company: Relay Technology
Location: St. Louis MO US

Job title: Software Support Engineer

Job summary: Our engineering team represents over 150 years of combined experience providing solutions to the photo industry worldwide, with a broad base of software solutions and infrastructure. We’re looking for a Software Support Engineer to handle email and phone support requests from our clients. You will be responsible for walking customers through the process of achieving their goal using our software, whether the problem relates to a user error, a configuration change, a software defect, a web content update, or something else entirely. The Software Support Engineer will also communicate with our internal staff about suspected software problems. If this sounds like a good fit, get in touch!

Responsibilities: – Assist customers in configuring their licensed instances of our software- Help customers troubleshoot issues they encounter while using our software and provide actionable tips to resolve the problem- Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion- Assume remote control over clients’ computers when necessary to resolve problems- Escalate and coordinate troubleshooting of difficult cases with other internal staff- After-hours on-call availability- Develop and/or adjust web content for clients upon request (including HTML, CSS, JavaScript)- Write technical documentation for clients – sometimes global, sometimes client-specific

Qualifications & Skills: – Minimum 3 years’ experience in information technology or technical support- Extensive familiarity with Windows operating systems- Working knowledge of remote control tools: RDC, TeamViewer, GoToAssist, JoinMe- Working knowledge of Microsoft SQL for writing and running queries while troubleshooting and for configuration updates- Working knowledge of Hyper-V and VMWare virtual machine setup and configuration- Working knowledge of Microsoft PowerShell scripting and batch files- Working knowledge of web content (HTML, CSS, Javascript)- Professional interpersonal communication skills, especially during urgent issue handling- Familiarity with Photoshop a plus- Familiarity with photography, photo related manufacturing, and image processing a plus

Job Type: Full-time

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