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Job Opening: Video Support Engineer


Position: Video Support Engineer
Company: Cognizant
Location: Denver CO US

We are looking for a Video Support Engineer with experience in building high-performing, scalable, enterprise-grade applications. You will be part of a talented software team that works on mission-critical applications.

Preferred Qualifications:

Bachelor’s Degree

· Production support (Tier-3/4) team on ODN, Mystro back-office and other legacy backoffice systems.

· Support engineer to start working with the current Charter team on ODN and Mystro backoffice support

· Strong video engineers having experience in these areas a plus.

· Person is expected to triage field issues escalated to them, perform root cause analysis of field issues and implement workarounds, etc.

· Expert level Linux, Shell, Networking

· Knowledge of Dev Ops model, understanding environments, configurations and collaborate as a single team between QA and DevOps

· Ability to work in a dynamic, multi-vendor environment and take charge of overall delivery

· Ability to identify technical tasks, allocate/manage to team and execute hands-on

Key Responsibilities

  • Responsible for delivery of assigned module/ components /phases of a project.
  • Responsible for people Management, including goal setting and providing performance feedback.
  • Responsible for Status reporting.
  • Responsible for guiding the development team.
  • Responsible for Knowledge transfer and arriving at SLAs for steady state.
  • Technical problem solving skills.
  • Job Requirement

  • Has a good practical understanding of technology and its application.
  • Good grasp of technology and tools used for development.
  • Fair understanding of project management skills.
  • Fair amount of domain expertise gained through working on the application or certification programs.
  • People Interactions

  • Within own team or department at operational level.
  • Contact with user/customer at peer / first /middle management level.


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