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Job Opening: IT Systems Engineer


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Position: IT Systems Engineer
Company: Amazon.com
Location: Palo Alto CA US

Amazon Search creates powerful, customer-focused search and advertising solutions and technologies. Our IT team provides end-user technical support, and manages the core systems, network, and applications utilized by employees based within Product Search, Visual Search, and Advertising technology teams.

We are seeking a talented IT Systems Engineer with diverse technical background, capable of handling day-to-day operations and complex IT projects; from troubleshooting Outlook issues to designing and deploying campus-wide network and server infrastructure. Your experience and technical knowledge will go a long way, but excellent communication skills and a strong sense of team play are also major requirements.

Joining this team, you’ll experience the benefits of working in a dynamic data-driven environment, while leveraging the resources of Amazon.com (AMZN), one of the world’s leading Internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in downtown Palo Alto, California.

Basic Qualifications

  • At least 3 years experience in a Desktop Support role at a technology company.
  • At least 3 years experience supporting Windows, Mac, and Linux operating systems with both GUI and CLI tools.
  • At least 3 years experience with Windows server technologies: AD, DFS, Print Services, SCCM.
  • At least 1 year experience supporting video conferencing equipment (Cisco SX20, SX80, Crestron).
  • At least 1 year experience troubleshooting mobile devices in a corporate environment.
  • Bachelors degree in a technical field or equivalent years of experience.

Preferred Qualifications

  • A friendly and customer-centric approach to end-user support
  • A desire to learn and grow with the team as our needs and mission evolve.
  • Possess excellent verbal and written communication skills
  • Successful track record of driving IT projects to completion with minimal supervision.
  • Ability to write clear documentation and provide end-user training.
  • Ability to write scripts in Powershell, Perl, Ruby, Python, or Shell
  • Experience supporting corporate multi-function printers
  • Experience with AV production (mixing boards, wireless microphones, etc.).
  • Experience using virtualization technologies (VMware VCenter/VSphere/Hyper-V/VirtualBox).
  • Familiarity with networking fundamentals (TCP/IP, subnetting, DNS and DHCP).
  • Experience with Nagios, Opsview, Solarwinds or other SNMP monitoring tools.
  • Flexibility to work outside of normal working hours on occasion and participate in an on-call rotation.


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