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Job Opening: Operations Manager – Studio & Event Ops Team


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Position: Operations Manager – Studio & Event Ops Team
Company: Milestone Technologies, Inc.
Location: Menlo Park CA US

We are seeking an Operations Manager with a passion for live event management, studio operations, audio-visual experiences, team management, and a commitment to program execution to join our Event Operations team supporting Facebook. Our ideal candidate will have strong problem-solving skills, quantifiable leadership talents, experience with installed audio-visual systems and broadcast level studios, as well as a strong background managing a large team.

Responsibilities:

  • Drive global vision and purpose of Event Operations and Studio Operations teams for Facebook
  • Create the operational systems, processes and policies in support of Facebook’s mission
  • Organize and manage complex, high pressure, fast paced events and studio shoots
  • Identify and generate Key Performance Indicators (KPI) within Event Ops scope
  • Generate/update and enforce Service Level Agreements (SLA) for all teams
  • Ability to develop and enforce Standard Operating Procedures (SOP) within Event Ops staff
  • Develop strategy to successfully meet quarterly and yearly goals
  • Apply significant knowledge of industry trends and developments to improve service to our clients
  • Keep Facebook Event Ops Manager well informed of status of event support efforts and serves as liaison between vendors and clients
  • Communicate and enforce Facebook standards, creating and defining new standards as technology and scope evolves
  • Create the operational systems, processes and policies in support of Facebook’s mission, improve management reporting, information flow, business process and organizational planning.
  • Provide market analysis on data and metrics from past events to drive direction and effectiveness of future events
  • Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
  • Direct annual budgeting and planning process for the organization
  • Oversee monthly and quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.
  • Interview, hire, onboard and train new Event and Studio Operations team members
  • Provide training and proficiency tracking on all equipment including cameras, switchers, lighting and live streaming
  • Ability to delegate responsibilities effectively

Qualifications:

  • Experience leading and managing a large staff of event and/or studio professionals
  • Exceptional leadership, professionalism and customer-service skills
  • Excellent task management, verbal & written communication skills, combined with relentless follow-up
  • 8 years working knowledge of audio-visual equipment with a proficiency in lighting, sound, video recording and data projection along with experience with the technical challenges and problem solving needs in a event production environment.
  • 5 years prior work experience with minimum high school diploma.
  • Basic understanding of Microsoft Office and Outlook
  • Ability to lift 50 lbs.
  • Ability to travel up to 20% Domestic/ International.

Job Type: Full-time


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