Home » Jobs » Technical Support Engineer

Job Opening: Technical Support Engineer


AlertMe

Position: Technical Support Engineer
Company: NxT Level
Location: Seattle WA US

Responsibilities:

  • Develop a comprehensive architectural awareness of a complex, cutting edge software product
  • Diagnose nuanced performance issues spanning multiple software components
  • Use effective analytical techniques to efficiently resolve tier 3 support incidents in the field
  • Interact professionally with customers ranging from high level decision makers to IT staff
  • Positively represent the company and develop goodwill in all customer interactions
  • Respond to support requests over phone and e-mail using Panopto’s support ticket system
  • Prioritize support tickets and exercise individual judgment based on issue severity
  • Manage the ticket escalation process and work closely with engineering team in reporting and tracking software bug resolution
  • Write and maintain product documentation/FAQ’s/support materials

Required Skills:

  • Expert troubleshooting and problem solving skills
  • Excellent verbal and written communications skills
  • Strong Windows/Mac OS/browser troubleshooting knowledge
  • Hardware maintenance / troubleshooting
  • Strong experience with Windows server 2008, IIS, Windows Media Services, and Microsoft SQL 2005/2008
  • Track record of successfully managing technical-client relationships.

Preferred Skills:

  • Software testing experience
  • Video production and editing experience
  • Strong knowledge of web and video applications including Silverlight and QuickTime

Education/Experience:

  • BS Computer Science or MIS
  • 3-5 years of client facing support services experience

Job Type: Full-time

Salary: $60,000.00 /year

Job Location:

  • Seattle, WA

Required experience:

  • Tier III: 2 years
  • Troubleshooting: 3 years


AlertMe

Broadcast Beat Magazine

Broadcast Beat Magazine is an Official NAB Show Media partner and we cover Broadcast Engineering, Radio & TV Technology for the Animation, Broadcasting, Motion Picture and Post Production industries. We cover industry events and conventions like BroadcastAsia, CCW, IBC, SIGGRAPH, Digital Asset Symposium and more!

Latest posts by Broadcast Beat Magazine (see all)